Refund Policy

Return, Exchange, and Refund Policy

Due to the nature of our products and to maintain the highest hygiene standards for our customers, we operate under a strict policy regarding returns, refunds, and exchanges for all fragrance purchases.

Please review the policy details below:

1. Perfumes in Factory-Sealed Boxes

All sales are final for perfumes that are sold in their original, factory-sealed packaging or boxes. We have a strict No Refund and No Exchange policy for these items. Once the sale is finalized, these items cannot be returned for a refund or exchanged for another product.

2. Perfumes Sold Without Boxes (Unboxed Fragrances)

• Refunds: All sales are final. There are absolutely No Refunds for perfumes sold without boxes (unboxed).
• Exchanges: We offer a limited exchange-only option for unboxed perfumes. If you are not satisfied with your unboxed purchase, you may exchange it for another product of equal value within 48 hours from the exact time of purchase.

Exchange Conditions for Unboxed Perfumes:

To be eligible for an exchange, the unboxed perfume must meet the following criteria:

• The original sales receipt must be presented.
• The product must be returned within 48 hours of the purchase timestamp.
• The content of the bottle must be substantially intact (more than 95% full).
• The bottle and its component parts (e.g., sprayer, cap) must be in their original, undamaged condition.

Defective, Damaged, or Non-Working Items Exception

If you receive a perfume that is structurally damaged (e.g., leaking, shattered) or non-working (e.g., the sprayer mechanism is broken), it is eligible for exchange. This exception applies to both boxed and unboxed perfumes.

We reserve the right to deny any exchange if the product does not meet these conditions upon inspection.